Possible Reasons for this could be:
1. File type not supported - Check whether you have uploaded the correct file format.
Feed files currently supported are
Transaction Files
| Registrar | File Name/Number | Format Supported |
| CAMS | WBR2, WBR2A (for change of broker data) |
DBF |
| Karvy | MFSD 201 | XLS |
| Sundaram | ER02 | DBF |
| Franklin Templeton | Transaction for a period files | DBF |
We also support transaction upload facility if you are NJ or Prudent sub broker.
SIP/STP Files
| Registrar | File Name/Number | Format Supported |
| CAMS | WBR49 (order twice, one Entry and one Cease) | DBF |
| Karvy | MFSD 243, MFSD 231 | DBF |
| Sundaram | ER16 | DBF |
| Franklin Templeton | Active SIP file | DBF |
| Franklin Templeton | Closed SIP file | DBF |
Folio Master Files
| Registrar | File Name/Number | Format Supported |
| CAMS | WBR9 | DBF |
| Karvy | MFSD 211 | XLS |
| Franklin Templeton | Investor Folio Details | DBF |
AUM Files
|
Registrar |
File Name/Number | Format Supported |
| CAMS | WBR22 / WBR53 | DBF |
| Karvy | MFSD203 | XLS |
| Franklin | Clientwise AUM or whose balance exceeds 'N' | DBF |
| Sundaram | ER08 | DBF |
If you are not sure, please mail us the file and we will look into the issue.
2. Large files take longer time to get uploaded (>5 MB) - Wait for some time. If the problem persists you can mail us the file and we will upload it.
3. Your Internet is down - The last reason could be that your internet connection is down. In that case try again when the internet connection resumes.
If you still face this issue, please raise a ticket by clicking here and our support reps will look into the issue.